Explains how user data is collected, used, stored, and protected, including rights, data handling practices, and privacy safeguards.
Mercia’s Quill (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Mercia’s Quill. This Privacy Policy
applies to our website, merciasquill.com
, its associated subdomains (collectively, our “Service”), and the Mercia’s
Quill Discord application. By accessing or using our Service, you signify that
you have read, understood, and agree to our collection, storage, use, and
disclosure of your personal information as described in this Privacy Policy and our Terms of Service. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date
below.
To help explain things as clearly as possible in this Privacy
Policy, every time any of these terms are referenced, are strictly
defined as:
Cookie: small amount of data
generated by a website and saved by your web browser. It is used
to identify your browser, provide analytics, remember
information about you such as your language preference or login
information.
Company: when this policy mentions
“Company,” “we,” “us,” or “our,” it refers to Mercia’s
Quill that is responsible for your information under this
Privacy Policy.
Country: where Mercia’s Quill
or the owners/founders of Mercia’s Quill are based, in this
case is United States.
Customer: refers to the company,
organization or person that signs up to use the Mercia’s
Quill Service to manage the relationships with your consumers or
service users.
Device: any internet connected
device such as a phone, tablet, computer or any other device
that can be used to visit Mercia’s Quill and use the
services.
IP address: Every device connected
to the Internet is assigned a number known as an Internet
protocol (IP) address. These numbers are usually assigned in
geographic blocks. An IP address can often be used to identify
the location from which a device is connecting to the Internet.
Personnel: refers to those
individuals who are employed by Mercia’s Quill or are under
contract to perform a service on behalf of one of the parties.
Personal Data: any information
that directly, indirectly, or in connection with other
information — including a personal identification number —
allows for the identification or identifiability of a natural
person.
Service: refers to the service
provided by Mercia’s Quill as described in the relative
terms (if available) and on this platform.
Third- party service: refers to
advertisers, contest sponsors, promotional and marketing
partners, and others who provide our content or whose products
or services we think may interest you.
Website: Mercia’s
Quill’s site, which can be accessed via this URL: merciasquill.com.
.
You: a person or entity that is
registered with Mercia’s Quill to use the Services.
We collect information from you when you visit our service,
register, place an order, subscribe to our newsletter, respond to
a survey or fill out a form.
We receive some information from the third parties when using out
services. For example, when you submit your email address to us to
show interest in becoming our customer, we receive information
from a third party that provides automated fraud detection
services to us. We also occasionally collect information that is
made publicly available on social media websites. You can control
how much of your information social media websites make public by
visiting these websites and changing your privacy settings.
We may share the information that we collect, both personal and
non- personal, with third parties such as advertisers, contest
sponsors, promotional and marketing partners, and others who
provide our content or whose products or services we think may
interest you. We may also share it with our current and future
affiliated companies and business partners, and if we are
involved in a merger, asset sale or other business
reorganization, we may also share or transfer your personal and
non- personal information to our successors- in- interest.We may engage trusted third party service providers to perform
functions and provide services to us, such as hosting and
maintaining our servers and our service, database storage and
management, e- mail management, storage marketing, credit card
processing, customer service and fulfilling orders for products
and services you may purchase through our service. We will
likely share your personal information, and possibly some
non- personal information, with these third parties to enable
them to perform these services for us and for you.We may share portions of our log file data, including IP
addresses, for analytics purposes with third parties such as web
analytics partners, application developers, and ad networks. If
your IP address is shared, it may be used to estimate general
location and other technographics such as connection speed,
whether you have visited the service in a shared location, and
type of device used to visit the service. They may aggregate
information about our advertising and what you see on the
service and then provide auditing, research and reporting for us
and our advertisers.We may also disclose personal and non- personal information about
you to government or law enforcement officials or private
parties as we, in our sole discretion, believe necessary or
appropriate in order to respond to claims, legal process
(including subpoenas), to protect our rights and interests or
those of a third party, the safety of the public or any person,
to prevent or stop any illegal, unethical, or legally actionable
activity, or to otherwise comply with applicable court orders,
laws, rules and regulations.
By submitting your email address on our service, you agree to
receive emails from us. You can cancel your participation in any
of these email lists at any time by clicking on the opt- out link
or other unsubscribe option that is included in the respective
email. We only send emails to people who have authorized us to
contact them, either directly, or through a third party. We do not
send unsolicited commercial emails, because we hate spam as much
as you do. By submitting your email address, you also agree to
allow us to use your email address for customer audience targeting
on sites like Facebook, where we display custom advertising to
specific people who have opted- in to receive communications from
us. Email addresses submitted only through the order processing
page will be used for the sole purpose of sending you information
and updates pertaining to your order. If, however, you have
provided the same email to us through another method, we may use
it for any of the purposes stated in this Policy. Note: If at any
time you would like to unsubscribe from receiving future emails,
we include detailed unsubscribe instructions at the bottom of each
email.
We are incorporated in United States. Information collected via
our website, through direct interactions with you, or from use of
our help services may be transferred from time to time to our
offices or personnel, or to third parties, located throughout the
world, and may be viewed and hosted anywhere in the world,
including countries that may not have laws of general
applicability regulating the use and transfer of such data. To the
fullest extent allowed by applicable law, by using any of the
above, you voluntarily consent to the trans- border transfer and
hosting of such information.
We take precautions to protect the security of your information.
We have physical, electronic, and managerial procedures to help
safeguard, prevent unauthorized access, maintain data security,
and correctly use your information. However, neither people nor
security systems are foolproof, including encryption systems. In
addition, people can commit intentional crimes, make mistakes or
fail to follow policies. Therefore, while we use reasonable
efforts to protect your personal information, we cannot guarantee
its absolute security. If applicable law imposes any
non- disclaimable duty to protect your personal information, you
agree that intentional misconduct will be the standards used to
measure our compliance with that duty.
We keep your information only so long as we need it to provide
service to you and fulfill the purposes described in this policy.
This is also the case for anyone that we share your information
with and who carries out services on our behalf. When we no longer
need to use your information and there is no need for us to keep
it to comply with our legal or regulatory obligations, we’ll
either remove it from our systems or depersonalize it so that we
can’t identify you.
The rights you have to request updates or corrections to the
information we collect depend on your relationship with us.
Personnel may update or correct their information as detailed in
our internal company employment policies. Customers have the right
to request the restriction of certain uses and disclosures of
personally identifiable information as follows. You can contact us
in order to (1) update or correct your personally identifiable
information, (2) change your preferences with respect to
communications and other information you receive from us, or (3)
delete the personally identifiable information maintained about
you on our systems (subject to the following paragraph), by
cancelling your account. Such updates, corrections, changes and
deletions will have no effect on other information that we
maintain, or information that we have provided to third parties in
accordance with this Privacy Policy prior to such update,
correction, change or deletion. To protect your privacy and
security, we may take reasonable steps (such as requesting a
unique password) to verify your identity before granting you
profile access or making corrections. You are responsible for
maintaining the secrecy of your unique password and account
information at all times. You should be aware that it is not
technologically possible to remove each and every record of the
information you have provided to us from our system. The need to
back up our systems to protect information from inadvertent loss
means that a copy of your information may exist in a non- erasable
form that will be difficult or impossible for us to locate.
Promptly after receiving your request, all personal information
stored in databases we actively use, and other readily searchable
media will be updated, corrected, changed or deleted, as
appropriate, as soon as and to the extent reasonably and
technically practicable. If you are an end user and wish to
update, delete, or receive any information we have about you, you
may do so by contacting the organization of which you are a
customer.
We reserve the right to transfer information to a third party in
the event of a sale, merger or other transfer of all or
substantially all of the assets of us or any of its Corporate
Affiliates (as defined herein), or that portion of us or any of
its Corporate Affiliates to which the Service relates, or in the
event that we discontinue our business or file a petition or have
filed against us a petition in bankruptcy, reorganization or
similar proceeding, provided that the third party agrees to adhere
to the terms of this Privacy Policy.
We may disclose information (including personal information) about
you to our Corporate Affiliates. For purposes of this Privacy
Policy, “Corporate Affiliate” means any person or entity
which directly or indirectly controls, is controlled by or is
under common control with us, whether by ownership or otherwise.
Any information relating to you that we provide to our Corporate
Affiliates will be treated by those Corporate Affiliates in
accordance with the terms of this Privacy Policy.
The laws of United States, excluding its conflicts of law rules,
shall govern this Agreement and your use of our service. Your use
of our service may also be subject to other local, state,
national, or international laws.
This Privacy Policy applies only to the Services. The Services may
contain links to other websites not operated or controlled by us.
We are not responsible for the content, accuracy or opinions
expressed in such websites, and such websites are not
investigated, monitored or checked for accuracy or completeness by
us. Please remember that when you use a link to go from the
Services to another website, our Privacy Policy is no longer in
effect. Your browsing and interaction on any other website,
including those that have a link on our platform, is subject to
that website’s own rules and policies. Such third parties may
use their own cookies or other methods to collect information
about you.
We use “Cookies” to identify the areas of our website
that you have visited. A Cookie is a small piece of data stored on
your computer or mobile device by your web browser. We use Cookies
to personalize the Content that you see on our website. Most web
browsers can be set to disable the use of Cookies. However, if you
disable Cookies, you may not be able to access functionality on
our website correctly or at all. We never place Personally
Identifiable Information in Cookies.
We do not address anyone under the age of 13. We do not knowingly
collect personally identifiable information from anyone under the
age of 13. If You are a parent or guardian and You are aware that
Your child has provided Us with Personal Data, please contact Us.
If We become aware that We have collected Personal Data from
anyone under the age of 13 without verification of parental
consent, We take steps to remove that information from our
servers.
We may display, include or make available third- party content
(including data, information, applications and other products
services) or provide links to third- party websites or services
(“Third- Party Services”).You acknowledge and agree that we shall not be responsible for
any Third- Party Services, including their accuracy,
completeness, timeliness, validity, copyright compliance,
legality, decency, quality or any other aspect thereof. We do
not assume and shall not have any liability or responsibility to
you or any other person or entity for any Third- Party Services.Third- Party Services and links thereto are provided solely as a
convenience to you and you access and use them entirely at your
own risk and subject to such third parties’ terms and
conditions.
We use Cookies to enhance the performance and functionality of
our service but are non- essential to their use. However,
without these cookies, certain functionality like videos may
become unavailable or you would be required to enter your
login details every time you visit our service as we would not
be able to remember that you had logged in previously.
Mercia’s Quill uses “Sessions” to identify and
retain authentication information. A Session is a small piece
of data stored on your computer or mobile device by your web
browser.
We may be collecting and using information from you if you are
from the European Economic Area (EEA), and in this section of our
Privacy Policy we are going to explain exactly how and why is this
data collected, and how we maintain this data under protection
from being replicated or used in the wrong way.
GDPR is an EU- wide privacy and data protection law that
regulates how EU residents’ data is protected by
companies and enhances the control the EU residents have, over
their personal data.
Any data that relates to an identifiable or identified
individual. GDPR covers a broad spectrum of information that
could be used on its own, or in combination with other
pieces of information, to identify a person. Personal data
extends beyond a person’s name or email address. Some
examples include financial information, political opinions,
genetic data, biometric data, IP addresses, physical
address, sexual orientation, and ethnicity. The Data
Protection Principles include requirements such as:
Personal data collected must be processed in a fair,
legal, and transparent way and should only be used in a
way that a person would reasonably expect.
Personal data should only be collected to fulfil a
specific purpose and it should only be used for that
purpose. Organizations must specify why they need the
personal data when they collect it.
Personal data should be held no longer than necessary to
fulfil its purpose.
People covered by the GDPR have the right to access their
own personal data. They can also request a copy of their
data, and that their data be updated, deleted, restricted,
or moved to another organization.
GDPR adds some new requirements regarding how companies should
protect individuals’ personal data that they collect and
process. It also raises the stakes for compliance by
increasing enforcement and imposing greater fines for breach.
Beyond these facts it’s simply the right thing to do. At
Help Scout we strongly believe that your data privacy is very
important and we already have solid security and privacy
practices in place that go beyond the requirements of this new
regulation.
We are committed to helping our customers meet the data
subject rights requirements of GDPR. Mercia’s Quill
processes or stores all personal data in fully vetted, DPA
compliant vendors. We do store all conversation and personal
data for up to 6 years unless your account is deleted. In
which case, we dispose of all data in accordance with our
Terms of Service and Privacy Policy, but we will not hold it
longer than 60 days.We are aware that if you are working with EU customers, you
need to be able to provide them with the ability to access,
update, retrieve and remove personal data. We got you!
We’ve been set up as self service from the start and
have always given you access to your data and your customers
data. Our customer support team is here for you to answer
any questions you might have about working with the API.
The California Consumer Privacy Act (CCPA) requires us to
disclose categories of Personal Information we collect and how
we use it, the categories of sources from whom we collect
Personal Information, and the third parties with whom we share
it, which we have explained above.We are also required to communicate information about rights
California residents have under California law. You may exercise
the following rights:
Right to Know and Access. You may submit a verifiable request
for information regarding the: (1) categories of Personal
Information we collect, use, or share; (2) purposes for which
categories of Personal Information are collected or used by
us; (3) categories of sources from which we collect Personal
Information; and (4) specific pieces of Personal Information
we have collected about you.
Right to Equal Service. We will not discriminate against you
if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close
your account and we will delete Personal Information about you
that we have collected.
Request that a business that sells a consumer’s personal
data, not sell the consumer’s personal data.
California Online Privacy Protection Act (CalOPPA)
CalOPPA requires us to disclose categories of Personal
Information we collect and how we use it, the categories of
sources from whom we collect Personal Information, and the
third parties with whom we share it, which we have explained
above.CalOPPA users have the following rights:
Right to Know and Access. You may submit a verifiable
request for information regarding the: (1) categories of
Personal Information we collect, use, or share; (2) purposes
for which categories of Personal Information are collected
or used by us; (3) categories of sources from which we
collect Personal Information; and (4) specific pieces of
Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you
if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to
close your account and we will delete Personal Information
about you that we have collected.
Right to request that a business that sells a
consumer’s personal data, not sell the consumer’s
personal data.
If you make a request, we have one month to respond to you. For
more information or if you would like to exercise any of these
rights, please contact us.We do not sell the Personal Information of our users.
